Desktop and Network Technician
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Our focus is on creating business-to-business marketing campaigns and tools and consumer facing social media tools. The ideal candidate will possess solid knowledge in the Windows operating environment. The Desktop/Network Support Technician will provide resolutions to all issues related to desktop hardware, office hardware, software and network connectivity for all employees.
To be successful in this position, the qualified candidate must possess the ability to manage tasks with minimum direct supervision, the ability to develop and maintain strong working relationships with co-workers and customers, and the ability to develop and maintain reliable work processes while handling multiple responsibilities and priorities. Additionally, the Desktop/Network Support Technician keeps abreast of new technologies and works with other teams to implement new hardware and software into our environment. This position won’t just be limited to desktop and network support. Part of your time will be spent working directly with the project team to resolve a variety of client issues.
A top candidate will be:
- An excellent written and verbal communicator.
- Excellent at working with people and have a customer service focus.
- Experienced working with experience with PC and laptop hardware.
- Experienced working in Windows Domain environment.
- Experienced with basic network connectivity/troubleshooting including secured wireless networking.
- Experienced with current Microsoft operating systems and software suites (Windows XP, Server 2000/2003, Microsoft Office 2003/2007 including Outlook).
- Experience working in a Linux/Unix environment a plus.
- Experience working with administrative scripting a plus.
Candidates will be engaged in the following work:
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Responding to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, telephone and equipment to ensure optimal workstation performance.
- Handling problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
- Interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems. Consults with programmers to explain software errors or to recommend changes to programs.
- Assisting with the installation, configuration, and ongoing usability of desktop, laptops, Macintosh desktop and laptops, peripheral equipment and software within established standards and guidelines.
- Writing software and hardware evaluation and recommendation for management review.
- Training users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
- Assist with creating and maintaining technology support plan.
- Maintain a high level of customer service by accepting and documenting complaints, managing customer follow up and contacts, and providing proactive updates to customers.
- Daily maintenance of LAN environment.
To apply for this position, you must have:
- Ability to demonstrate troubleshooting and problem solving skills.
- Associates degree and 2 years of experience, or high school diploma, military/technical school accreditation, and/or on the job training and 2-3 years experience in the field.
Benefits of working at Pop Labs
Pop Labs provides an open and energetic environment that provides people the freedom to express themselves with outstanding results. Our team members are people who thrive on excitement and the discovery of new and innovative ways of achieving objectives. Apply Now To Join The Team!
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