Terms of Service

Pop Labs will provide access to certain products, services and/or programs (collectively, hereinafter referred to as "Services") subject to Client's acceptance of and compliance with these Terms and Conditions (hereinafter referred to as “Terms and Conditions”) and enrolling through submission of a signed Service Level Assurance Agreement (referred to as “Agreement”) and adhering to the parameters outlined in said Agreement.

Description of Service

Pop Labs may provide Client with one or more of the following Services or programs depending on the package that Client selects: web site / web page development, search engine marketing, search engine optimization, third party content assistance, email marketing, demographics research, domain name management, web site hosting, maintenance and support, analytics and reporting, social media, brand management, online press release optimization, pay-per-click ad management. Unless explicitly stated otherwise, any new feature that augments or enhances the services shall be considered to be part of the services. Pop Labs reserves the right to modify, suspend or cancel services offered (or any part thereof), at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold Pop Labs or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.


For purposes of the Agreement, all web pages that are owned, operated or hosted by, or on behalf of, or for Pop Labs, are referred to herein as the "Pop Labs Web Sites." During the Term, Client is authorized to access and use the Pop Labs Services and Pop Labs Web Sites and the content therein and data obtained there from solely for internal use to manage Client's Pop Labs account(s) for which such content or data directly relates and will not disseminate any of this information to third parties. Client shall not disclose or make available passwords or access codes related to Client's Pop Labs accounts. Client agrees that Client will not use any automated means, including agents, robots, scripts, or spiders, to access or manage Client's account with Pop Labs or to monitor or copy the Pop Labs Web Sites or the content contained therein except those automated means expressly made available by Pop Labs, if any, or authorized in advance and in writing by Pop Labs.
To access the Pop Labs Services or Pop Labs Web Sites Client may be asked to provide certain registration details or other information. It is a condition of Client's use of the Services or access to the Pop Labs' web sites that all the information Client provide on this site will be correct, current, and complete. If Pop Labs believes the information Client provide is not correct, current, or complete, Pop Labs has the right to refuse Client access to any Pop Labs Web Sites or Services or any of its resources, and to terminate or suspend Client's account at any time.


Client agrees to pay Pop Labs the service fee, for any Service Client enrolls in, pursuant to the terms of the Agreement, including, without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes Pop Labs to automatically charge Client's credit card or debit Client's bank account once a month.

If Pop Labs is unable to process service fees to Client's credit card, successfully complete a bank draft, or transfer said fees in acceptable alternative manner, Pop Labs may in its discretion charge a late fee of 1.5% of the amount due, plus incurring interest at the rate of 20% per month (or the maximum amount permitted by law, whichever is less) from the date such payments were originally due. Pop Labs also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys' fees. Pop Labs reserves the right to charge a service fee per account up to but not limited to $250 for non-payment or charge backs, and up to and $100 per incident for insufficient funds.

Cancellation Policy

If for any reason, Client is not entirely satisfied with the Program(s), Client may cancel the Services at any time, by forfeiting the entire amount due on the remaining term of the Agreement. Written cancel requests must be submitted to Pop Labs, 7322 Southwest Freeway, Suite 1900 - Houston, TX 77074 via certified mail, on company letterhead and signed by the original authorizing party. Cancellation requests will only be processed with submission of an appropriate billing method for the full amount due. Depending on the prevailing laws, on a state by state basis, Agreements will automatically renew for subsequent equal time commitments to the previously defined Agreement authorized by Client if Client has not mailed a written request to cancel thirty (30) prior to scheduled expiration of Agreement. Upon processing of final payment and termination of Agreement, no further charges will be assessed to Client's account from the verified date of cancellation forward. No refunds shall be made for any reason; it is Client's responsibility to proactively cancel the Services if, at any time, Client wishes to discontinue service. All amounts owed for services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email by the original authorizing party. For security and training purposes, all calls inbound and outbound through Pop Labs corporate offices are digitally recorded.

Payment Collection Policy

As Pop Labs provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client's payment method is not available, Pop Labs reserves the right to immediately and temporarily turn off the web site, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to Client account. If the payment is not received, Pop Labs reserves the right to terminate the Agreement in full and retain ownership of the web site, or other Services rendered or provided, until such time the account has been paid in full. All terminations will result in an escalation of all fees owed under the Agreement, including if Client Services are terminated for failing to maintain payments in accordance with the terms of the Agreement. It is strongly recommended that Clients maintain multiple forms of payment on file to prevent problems with payment receipt.

Representations and Warranties

Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client's use of Pop Labs' Services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement, and that all such information and all claims, statements, products and services contained or referenced therein and any web site to which it links: (a) do not violate any law, statute, ordinance, treaty or regulation or Pop Lab's policy or guideline; (b) do not infringe any copyright, patent, trademark, trade secret or other intellectual property right of any third party; (c) do not breach any duty toward or rights of any person or entity including rights of publicity or privacy, and have not otherwise resulted in or are not likely to result in any consumer fraud, product liability, tort, breach of contract, injury, damage or harm of any kind to any person or entity; (d) are not false, deceptive or misleading; (e) are not defamatory, libelous, slanderous or threatening; (f) will be free of viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, cancelbots or other computer programming routines that may potentially damage, interfere with, intercept, or expropriate any system data or personal information; and (g) comply with the applicable Agreement and Terms and Conditions; and (iv) comply with all laws regarding unsolicited electronic messages (including without limitation, the CAN-SPAM Act of 2003 and Client will not engage in any form of spamming or other impermissible marketing activities through any Pop Labs Services provided.

Electronic Signatures Effective

The Agreement is an electronic contract that sets out the legally binding terms of Client's use of the Services, including, without limitation, Pop Labs' programs, Services and access to Pop Labs employees or resources. Client indicates Client's acceptance of the Agreement and all of the terms and conditions contained or referenced in the Agreement and these Terms and Conditions by clicking an "I Accept" button in connection with Client's enrollment, by signing the digital signature through the online enrollment, or by faxing their signature acceptance. This action creates an electronic signature that has the same legal force and effect as a handwritten signature (“Acceptance”). Acceptance indicates the Client accepts the Agreement, including without limitation the Services being offered, agrees to the Terms and Conditions, and agrees that all other verbal discussions or agreements are void and unenforceable. Acceptance indicates the Client also consents to have the Agreement provided and stored in electronic form. Client may request a non-electronic copy of the Agreement either before or after Acceptance. To receive a non-electronic copy of the Agreement, please send a letter and self-addressed stamped envelope to: Chief Privacy Officer, Pop Labs, 7322 Southwest Freeway, Suite 1900 - Houston, TX 77074


Client will indemnify and hold Pop Labs, its subsidiaries, affiliates, content providers, service providers, employees, agents, officers, directors, and contractors (the "Indemnified Parties") harmless from any breach of these Terms and Conditions or the applicable Agreement by Client, including any use of content and third-party content developed by Pop Labs other than as expressly authorized in these Terms and Conditions. Client agrees that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and Client agrees to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys' fees of the Indemnified Parties in connection therewith. Client will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of Client's use of the information accessed through Pop Labs Services.


Trademarks, service marks, and logos appearing in this site are the property of Pop Labs or the party that provided the trademarks, service marks, and logos to Pop Labs. Pop Labs and any party that provided trademarks, service marks, and logos to Pop Labs retain all rights with respect to any of their respective trademarks, service marks, and logos appearing in this site. Client represents that any service marks, logos, images, or trademarks submitted to Pop Labs are owned or licensed legally by Client for said use on or with Services provided by Pop Labs.

Any passwords used for Services provided by Pop Labs, or for access to a web site owned by Pop Labs, are for individual use only. Client will be responsible for the security of Client's password (if assigned). Pop Labs will be entitled to monitor Client's password and, at its discretion, require Client to change it. If Client uses a password that Pop Labs considers insecure, Pop Labs will be entitled to require the password to be changed and/or terminate Client's account. Client will notify Pop Labs immediately if Client believes that the security of Client's account has been compromised. Pop Labs AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR LOSSES OR DAMAGES RESULTING FROM ANY SECURITY BREACHES.
Client is prohibited from using any Services provided by Pop Labs to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If Client becomes involved in any violation of system security, Pop Labs reserves the right to release Client's details to system administrators at other sites in order to assist them in resolving security incidents. Pop Labs reserves the right to investigate detected violations of these Terms and Conditions.

Pop Labs reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Pop Labs to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms and Conditions. BY ACCEPTING THIS AGREEMENT CLIENT WAIVES AND HOLD HARMLESS POP LABS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY POP LABS DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER POP LABS OR LAW ENFORCEMENT AUTHORITIES.

Proprietary Information

The material and content accessible from Client's web site, this site, and any other web site owned, operated, licensed, or controlled by Pop Labs (the "Content") is the proprietary information of Pop Labs or the party that provided the Content to Pop Labs, and Pop Labs or the party that provided the Content to Pop Labs retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Pop Labs, except that Client may print out a copy of the Content solely for Client's internal use. In doing so, Client may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. Modification or use of the Content except as expressly provided in these Terms and Conditions is prohibited. Neither title nor intellectual property rights are transferred to Client by access to the Services or Pop Labs' web sites. Client is expressly prohibited, directly or indirectly through any third party, from any of the following: (i) copying, modifying, creating a derivative work of, reverse engineering, reverse assembling or otherwise attempting to discover the source code of any software pertaining to the Services or Pop Labs' web sites; (ii) renting, leasing, selling, assigning, transferring, sublicensing, re-licensing, granting a security interest in, or gaining unauthorized access to the Services or Pop Labs' web sites; and (iii) accessing the Services or Pop Labs' web sites by any means other than through the interface that is provided by Pop Labs for use in accessing the Services or Pop Labs' web sites. Theft of Content from any site owned, operated, licensed, or controlled by Pop Labs will be pursued through all legal remedies for the full value of the Services, damages, and attorney's fee where viable by local and state laws. The use of any of the Services provided by Pop Labs or Pop Labs' web sites shall in no way be construed by any user as granting or conferring upon them any intellectual property rights whatsoever.

External Sites

This site or any site owned, operated, licensed, or controlled by Pop Labs may be hyper-linked to other external sites that are not maintained by, or related to, Pop Labs. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or Pop Labs. Pop Labs has not reviewed any or all of such sites and is not responsible for the content of those sites. Hyper-links are to be accessed at Client's own risk, and Pop Labs makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to this site. Further, the inclusion of any hyper-link to a third-party site does not necessarily imply endorsement by Pop Labs of that site.

Information Client Provides

Client may not post, send, submit, publish, or transmit in connection with Services provided by Pop Labs any material that:

  • Client does not have the right to post, including proprietary material of any third party;
  • advocates illegal activity or discusses an intent to commit an illegal act;
  • is vulgar, obscene, pornographic, or indecent;
  • does not pertain directly to the Services provided by Pop Labs;
  • threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
  • seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  • infringes any intellectual property or other right of any entity or person, including violating anyone's copyrights or trademarks or their rights of publicity;
  • violates any law or may be considered to violate any law;
  • impersonates or misrepresents Client's connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
  • includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
  • disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site;
  • amounts to a ‘pyramid' or similar scheme;
  • disobeys any policy or regulations established from time to time regarding use of Services or any site owned, operated, licensed, or controlled by Pop Labs; or
  • Contains hyper-links to other sites that contain content that falls within the descriptions set forth above.

Pop Labs reserves the right to monitor use of this site or Services provided by Pop Labs to determine compliance with these Terms and Conditions, as well the right to remove or refuse any Submission for any reason. Notwithstanding these rights, Client remains solely responsible for the content of Client's submissions. Client acknowledges and agrees that Pop Labs will not assume or have any liability for any action or inaction with respect to any Submission.


Client hereby grants to Pop Labs the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Pop Labs through this site (together, the "Submission"), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Pop Labs will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Pop Labs operations. Pop Labs and its suppliers do not claim ownership rights in any Submission or Content that Client owns, or is owned by a third party, and that Client has provided for inclusion in the Services and/or incorporation onto Client's web site or Services provided by Pop Labs. Accordingly, Client is solely responsible for ensuring that said Submission does not violate any of Pop Labs' policies or any third party's rights. Pop Labs.com will treat any personal information that Client submits through this in accordance with its Privacy Policy.

Communications from Pop Labs

Client agrees to receive all communications from Pop Labs, whether via telephone, facsimile, or e-mail, and expressly agree not to consider any such communication(s) as unsolicited. Refusal to receive such communications from Pop Labs will constitute grounds for termination of the Agreement and deactivation of Client's Services.

Termination for Cause

Pop Labs and its suppliers reserve the right to immediately terminate the Agreement and deactivate Client's account, web site, access to Services, Services or access to Pop Labs' web sites if they believe, in their sole and absolute discretion, that Client has: (i) violated, or threaten to violate, the terms of the Agreement; or (ii) created, or are creating, web sites as a nuisance or in a deliberate attempt to degrade or otherwise interfere with the Services, Pop Labs brand name, trademark, copyright, or Pop Labs' web sites. Any Client or user who is terminated for cause under this section hereby agrees to forfeit any and all rights, claims and/or causes of action against Pop Labs and its suppliers, including without limitation Client's rights to any refunds or for any losses, expenses, damages or costs incurred as a result of such termination and deactivation.

Site Ownership

Copyright, code structure, processes, and imagery related to the finished web site or Services produced by Pop Labs will be owned by Client. Failure to pay for Services rendered, in full along with any additional fees or charges, failure to adhere to the terms of the Agreement or these Terms and Conditions, will negate the Client ownership of the web site or Services provided by Pop Labs. Pop Labs reserves the right to temporarily or permanently terminate Client access to Services or web site, and to create a landing page or place holder, or to resell or repossess web site or other Services rendered or provided, for failure to pay for Services as per the terms of the Agreement and these Terms and Conditions. Domain transfer requests must be initiated by the Client to Pop Labs in writing. At end of Agreement and upon cancellation, if Client wishes to transfer web site or Services, they must notify Pop Labs in writing, must pay for all Services in full, and must handle the transfer themselves or through a third party provider. Any assistance in the transfer or site modifications will be billed at the then applicable rates and must be pre-paid for the estimated time frame of completion. Client requests to cancel web site or Services will automatically be treated as authorization to bill for said web site or Services, and full for the total amount of the Agreement, unless otherwise agreed upon writing by both parties. Please note that site design and editing, as well as hosting and site features are dependent on the skill set of the designer, the licensed tools and software they have access to, and their individual capabilities; Pop Labs does not warranty the Services or web site will work post termination or cancellation, or even on install on a newly assigned hosting provider's server or internal network. Rights to photos, graphics, source code, processes, intellectual property, licenses, inventions, work-up files, and computer programs are specifically not transferred to the Client, and remain the property of Pop Labs, even if they are derivative of work being performed in conjunction with Services being rendered by Pop Labs to the Client. Pop Labs retains the right to display graphics and other Web design elements as examples of their work in their respective portfolios. The web site or Services may contain a copyright/legal statement with a link to Pop Labs services and corporate web site. Client assumes all liability for licensing the proper technology, and imagery, for the site to operate properly outside of Pop Labs designated hosting environment; and Pop Labs will not be responsible for any intellectual property claims by or form a third party at anytime.


Client and Pop Labs mutually agree that they will not directly, or indirectly, knowingly solicit an employee, sales agent, customer, affiliate, or investor of the other parties involved in the provision of web site or Services and/or contracted to work by either party in any capacity (whether that be as a 1099 contractor, a W2 earning employee, or any other vendor or resource). Both Pop Labs and the Client agree that any recruitment (or discussions to enter into an employment, investment, or client / provider relationship), of said contractor, affiliate, agent, employee or resource, by Client, will immediately be cause for full escalation of all fees and monies due for Services due under the Agreement, for the full term of the Agreement. Additionally Client agrees ANY attempted recruitment of an agent, resource, employee, vendor, contractor, or affiliate of Pop Labs will result in a fee of twenty-five percent (25%) of that resource's annualized income, due to the costs of training, recruiting, and replacement of said resource. This Non-Circumvention portion of the Terms and Conditions shall survive for a period of two (2) years past the expiration of the Agreement, Terms and Conditions, or final rendering of any and all Services.

Force Majeure

Pop Labs shall not be liable or deemed to be in default under this Agreement for any delay or failure to perform resulting from (a) accidents, fire, labor disputes, epidemics, war, terrorist acts, riots, insurrections, power blackouts, acts of nature or causes beyond its reasonable control without its fault or negligence, (b) acts or omissions of the other Party or of a third Party (other than the non-performing Party's own agents or contractors), or (c) compliance with any law, regulation, ruling, order or requirement of any federal, state or municipal government or agency or court of competent jurisdiction (a ‘Force Majeure Condition').

Data Limitations

Pop Labs will impose the following data limitations on email and bandwidth provided by Pop Labs through its products and services offering.
Bandwidth Limitations:

  • No unauthorized streaming of audio or video services
  • 10 GB monthly bandwidth
  • 25 GB monthly bandwidth at $999 and above

Limitations of Liability


Last Updated: January 7, 2009

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